Frequently asked questions

Can I use my health fund? 

Yes, we have a HICAPS machine that’ll take your health fund.

Do I need to bring my scans and referrals? 

If you received a scan and/or referral for your most recent injury, please bring them in. 

Comfortable clothing. We want to be able to see and access your injury so we can provide treatment. 

• Upper back, Neck or shoulders: Singlet for ladies, and a shirt you can remove for men
• Lower back: A shirt you can lift up so we can access and treat your back
• Hip, knee, Ankle: Shorts or tights that can roll up

Can I contact my physio for questions in between sessions?‍

If you have any concerns between sessions, you can contact us via our phone, email (admin@groundupphysio.com.au) or our socials (IG @groundup_physio) 

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What can I expect in my first session?‍

A thorough assessment and treatment session. After assessing your injury, we will help you understand what the injury is and how we’ll manage it. The session will be followed by hands-on therapy and an individualised program to get you feeling better.

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Do I need to be a member of the gym to book in for a physio session?‍

No! This is the beauty of our clinic. You can attend our clinic regardless if you’re a member or not and utilise the gym facility for your rehab. 

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Do I need a referral for an appointment?‍

No. You can call us or book online for a session without any referrals. 

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Is there parking on-site?‍

Plenty! You access to underground car park (with PIN upon request), x2 accessibility spots directly behind the garage door (via Platt Ave) and street parking (Platt ave or Sharp St)